FAQs

FAQs

What is your Better Business Bureau (BBB) Rating ?

Our Better Business Bureau (BBB) Rating is A+ and you can click here to see our Better Business Bureau (BBB) Rating of A+.


Don't have a PayPal account/Don't want to use PayPal?

Paying by Credit Card
We accept online payments from Visa, MasterCard, American Express, Discover Card, and PayPal.  Use your credit card. You don't need to have a PayPal account. At the checkout or the shopping cart click on the the only payment Method or option which is PayPal.  Once your on the PayPal site Just click where it says "Don't have a PayPal account?" and use your credit card.
 

What is Lift Gate Service?

Items weighing over 100 lbs ship by truck freight.  The trucker driver will move the freight to the back door of the truck.  But it is the responsibility of the receiver to actually get it off the truck.  If you do not have a loading dock or any other means to lift the freight off the truck add "Lift gate Delivery" to your shopping cart when ordering.  This charge will be added to your order and the trucker will then get the freight to the ground for you.

 

How can I contact you if I have a question?
You can use our live chat option, email us at questions@greengardenchicken.com, you can send us an Inquiry: through our Contact Form or call us Monday - Friday 9 AM to 5:00 PM (PST) 1-855-252-1263.  Our E-mail Customer Service Department is open Monday to Saturday  from 8:30 am PST to 6:00pm PST.
 

How can I place my order?
You can buy online using Visa, MasterCard, American Express, Discover Card, Bank Transfer, and Cheque / Money Order.  Paying by Credit Card.  We accept online payments from Visa, MasterCard, American Express, Discover Card, Bank Transfer, and Cheque / Money Order.  Use your credit card. You don't need to have a PayPal account.  At the checkout or the shopping cart click on the the payment Method or option which is PayPal.  Once your on the PayPal site Just click where it says "Don't have a PayPal account?" and use your credit card.
 

Do you ship to my address?
We can only ship to physical addresses within the continental United States. For more details please click on the Delivery Information.
 

Can you ship to a PO box, APO or FPO address?
Unfortunately we do not; we can only ship to a physical home and business addresses.  We only ship to the continental United States and do not ship to Alaska, Hawaii, Puerto Rico or Guam. For more details please click on the Delivery Information.


How many chickens do these chicken coops hold?
Space required per chicken will determine this. Generally, approximately 1 - 4 square feet per chicken. You may want to consider multiple coops for larger flocks. Volume discounts are available.

Are they predator proof?
Even the house you live in is not predator proof, however these coops are predator resistant. The coop areas are completely enclosed. Extra precautions can be taken on site, depending on your circumstances. Predator problems can be avoided with fencing, a dog, and a Critter Gitter. Paving stones can be placed around the perimeter to help prevent burrowing predators. For more information on predator proofing your coop click here. Predator Proofing your Coop.


How many nests do I need per chicken?
You may need approximately 1 nest for every 3 - 5 chickens.

How much perch roosting space do I need per chicken?
You may need approximately 9 inches of perch space per chicken.


How long will take assembly ?
All you need is a screwdriver! All the hardware is included, and the holes are pre-drilled. With 1 to 2 people, allow approximately a half hour to hour with just one person , allow 30 - 45 minutes with helper . Big size coop w/ run may take more time


How do I track, change or cancel my order?
You can check the status of your order anytime by logging in to our website, under the “My Account” section click on “Order History”. Find your order on the list and click on it to receive the tracking information. To change or cancel an order that has already been processed, first please review our Terms & Conditions for order cancellation and then please contact our Customer Service department for assistance.


I received my tracking information but it is not showing in the carriers tracking system, what’s going on?
Once we process your order for shipping, it can take up to 48 hours for the tracking information to load into the carriers system. Please contact our Customer Service department if your tracking information is still not available after 48 hours from shipping.


How long will it take to receive my shipment?
As a general guide it will take 5-7 business days for most orders to be received depending on distance from our warehouse.


My order arrived damaged or missing a piece, what do I do?
Simply contact our Customer Service department by phone or email and we will be happy to assist you.



Cabin and Sheds

Building Permits

Building Permit requirements vary from town to town. Please contact your town building department prior to purchase for detailed information on codes, permits, and foundation requirements.

None of our customers have had any problems obtaining a permit for our structures. In some cases, the town might request more information about our structures. Please let us know the information they require and we will be more than happy to forward all the specific data for you

Is the building suitable for my area?

We want to be sure your purchase fits your needs, but please be aware that it is your responsibility to determine whether or not you will need a building permit, and to determine what the requirements are to meet local building codes or other rules that apply in your locality. You can contact your local building code authorities for such information. Laws, ordinances, regulations, restrictions, covenants, and other codes or rules that apply to sheds, storage buildings or other outdoor structures in which you may be interested in vary from state to state and from locality to locality. These codes or rules are also subject to change. Please confirm that the merchandise will meet the local building codes and regulations PRIOR TO PURCHASE.


Ordering

You can place your order by

Online  www.greengardenchicken.com

E-mail  info@greengardenchicken.com


Delivery

All of our products are shipped from our warehouse personally to assure complete curbside delivery without any damage. However, any special requests about delivery should be noted at the time of your order placement.

An additional option is to arrange your own pick up from our warehouse. Since the package dimensions and weight vary for every model, please contact us beforehand to assure you have the proper equipment for transportation. Please note that, when arranging your own pick up, we will not be responsible for any damages to the product after the item is loaded from our warehouse.

We always try to combine the orders together, and should we have the delivery going to your area already, you will pay only half of the shipping cost.

Do you ship LTL (Less Than Truckload)?

Yes, we can also arrange the LTL shipping for you via FedEx freight, ABF, or Yellow.

Do you ship outside of the Northeast?

Yes, we ship to all 50 states in the U.S. as well as Canada. When you are ready to place an order we will re-package and secure the whole kit and ship it to you via LTL (Less Than Truckload) trucking company.

Assembly

All our kits are designed for a Do-It-Yourself assembly. A detailed instructional manual and illustrations are included with each kit. All the materials of the cabins are pre-cut and ready to be assembled, which makes the work easier and less time consuming. It should take about two to four days for the smaller models to be assembled by two people. During the installation process, if you have any questions or difficulties, we can always assist you via phone, email, or Skype.

The foundation material and roofing shingles can be added as an option for your kit.

If you do not feel comfortable assembling the cabin kit yourself, our trained and experienced installation crew is more than happy to install the kit for you.  As part of our installation services, we offer to return after six months once the structure has settled to the new environment to make sure it is level and all the doors and windows are in good, working condition. Please contact us for installation prices.

What do I build the shed or cabin on?
In all cases, a concrete raft foundation is ideal. However, any solid foundation which spreads the construction load over a wide area is suitable.

Is the assembly difficult?
It is not difficult, but some building knowledge and experience will help. To make the assembly easier for you, we provide an easy-to-follow and simple installation manual.

Are the instructions easy to follow?
We always recommend to read the instructions before you start. Every installation manual encloses a list of parts, step-by-step instructions and illustrations that are detailed and easy to follow.

What tools will I need to assemble my shed?
You will need work gloves, safety glasses, a level, a tape measure, a hammer, a rubber mallet, a screwdriver, pliers, and a stepladder. A cordless drill will save assembly time.

How long does the assembly take?
It shouldn’t take more than two to four days, but the assembly times vary depending on a model and on the kind of foundation used. Most of our sheds/cabins can be assembled by one person, but we recommend two people for easier assembly.

Do you assemble or will someone help me erect my storage building or sheds?
All our kits are do-it-yourself kits and arrive at your home ready to be assembled by you. Each kit comes with an easy-to-follow installation manual for assembly. Installation manuals can also be viewed and downloaded online. Metric manuals are also available, in case you are more familiar with that measurement system.

Can I tear down my shed and build it again?
Yes, you can tear down your shed and build it again.

Maintenance

Can I paint or stain my new shed?
Yes, we recommend to paint or treat your building right after it is assembled. Paint or stain will help to protect your new building against various weather conditions.

Will I need to spend a lot of time taking care of my shed?
For safe and long term use of your new shed, we recommend to maintain and inspect it regularly. You should pay attention to the paint, roof construction, covering material, doors, windows and foundation fastenings. It is very important to make sure that the space underneath the cabin is well ventilated.

Return/Cancellation

Returns

If you are not satisfied with our products, you may return the item in its original package within 7 days for an exchange or a refund. The 7 days begin from the day the delivery was made.

Credit will be issued after the kit is returned and inspected.

The shipping charge for the return of the kit is deducted from the total refund. If free shipping was offered, two shipping charges, the delivery and the return, will be deducted from the total refund. To return an item, you can email or call us to receive a Return Authorization Number. There will be a 35% restocking fee on all returns. Shipments without a Return Authorization Number, or assembled items will not be accepted for return. Shipments returned out of their original boxes will be charged an additional 30% on return. The purchaser will be charged for any missing or damaged parts.

Cancellation policy

Your order may be cancelled before the items have been shipped from our warehouse. All cancellations may be subject to credit card processing and any additional associated fees.

A cancellation number will be issued to a cancelled order. Orders that are not canceled, or if an order is refused by the customer at delivery, it will be subject to all actual shipping fees. This also applies to orders where the customer is not at home at the time of delivery and the package is returned to our warehouse.


Warranty

All of our products come with a manufacturer’s limited 5 year warranty.


Cabin Insulation

Our larger models have an optional insulation package available that includes insulation for the floor, roof, and walls. However, the cabins do not need to be insulated when used only during the summer months. If planing to use the cabin for three seasons, we recommend insulating the floor and the roof to make the cabin more energy efficient. If the floor and the roof insulation is not sufficient, the wall insulation can be added late on. Depending on the cabin, but most of the time, the space is quite small and can easily be cooled down or heated up. The most used heating option for cabins is electrical heater that is easy to install and does not need a lot of maintenance.


Electricity and Plumbing

All of our cabins can be upgraded by installing electricity and plumbing. Most of our customers have turned larger models with multiple rooms into a kitchen and/or bathroom. A professional electrician and/or plumber might be needed for that work.


Foundation


The foundation is a very significant part of assembling your cabin correctly. It is important that the base is steady and leveled with good ventilation. There are several foundation options that you can use to install your cabin on.


Wall Log Thicknesses


All wall logs feature chalet cut for wind and rain resistant corners. *To Ensure warmer cabin double tongue and groove starting from 1-3/8″ (34 mm) wall thickness.

*Please note that Skandia Log Cabin Kit, 1-3/8″ wall thickness logs are single groove.


What is Thermally Modified Wood?


In phase one, the temperature inside the kiln is gradually increased to 125 degrees Celsius (257 F) during the first 30-hour-cycle of the process.Then the temperature is increased to between 190 and 212 degrees Celsius (374 to 414 F) during the next 30-hour-cycle. During the last 30 hours, the temperature is gradually decreased while water steam is released into the kiln. This will increase the moisture content of the material from 0-1% up to 4-6%.In the Thermal Modification process the hemicellulose (sugar chains) are completely broken down, and the wood no longer contains sufficient nutrients to support fungi that cause decay. The process also permanently reduces the equilibrium moisture content down to about half of untreated wood.This means that TMW does not react to humidity changes as drastically as untreated wood, making it also more dimensionally stable than untreated wood.


Financing

Currently we are offering layaway financing option. Please see below GGC Layaway for details.

How does the GGC Layaway work?

How it works:

What's involved in a layaway transaction? Here's how a sample layaway plan might work:

  • Add to cart your product and go to checkout.  For payment option check the Bank transfer option for layaway payment.
  • Send out a down payment, down payment is $100 or 10% percent of the purchase price, whichever is greater.
  • Pay a layaway fee. This fee is often a minimal one time, flat-rate charge any where from $100-$200 depending on the item purchased.
  • Select the length of your layaway plan -- divided weekly, biweekly or monthly. Most layaway plans last no longer than a year.
  • Make your scheduled payments for the remaining balance of the item.
  • Once you've completed the plan and reached a $0 balance, we ship out the item purchased in 5-7 business days

The rules:
  • Minimums - Individual items must be $1,000 or greater. Total purchases must be $1,000 or greater.
  • Terms - Final payment and delivery must be made on or before one year or order will be canceled.
  • Cancellation - If account is canceled, items will be returned to inventory. Down payment and payments made will be refunded, less a $200 cancellation fee and layaway fee.
  • Returns - GGC Returns Policy applies to all layaway transactions.

Payment & Delivery:

  • Payment - Layaway is initiated at the Check out when Bank Transfer is checked for payment option.. Payments can be made at weekly, biweekly or monthly . Upon final payment customers will be notified of the final payment and delivery information will be sent.

 


Give us your feedback


We would greatly appreciate if you could send us your thoughts and suggestions to improve our website and serve you better. Please e-mail your comments to: info@greengardenchicken.com